How To Complain

I want to give feedback

If you’d like to provide any feedback on your recent experience, please email us at Your contact details will help us get hold of you if we need to discuss your feedback, especially if we need more information. We ask that you don’t include any sensitive information such as security details.

I need extra help with my mortgage

If you have an enquiry or application in progress and need urgent assistance or extra support, please email us at

Remember to include your contact number so we can get back to you by phone as we may need more information. We’ll be in touch within 4 business hours to help resolve your questions or concerns. For your security, please don’t include any sensitive information in your email.

I want to complain

If you want to take things further and complain, please tell us. We take all complaints seriously and work hard to resolve them as soon as possible.

If you’d like to register a complaint, you can do so in the following ways:

In writing: Home Owners Advice Limited, Craven Business Centre, 14 – 18 York Road, Wetherby, LS22 6SL

By email:

By phone: 0800 118 2248

You can access the Online Dispute Resolution platform at